Clear terms. No nasty surprises.

1. About WebFlag and these terms

WebFlag is the trading name of WebFlagUK Limited, a company registered in Scotland under company number pending confirmation, with its registered office in Glasgow, Scotland (“WebFlag”, “we”, “us” or “our”).

These Terms of Service (“Terms”) apply to all hosting, email, domain, migration and related products or services ordered from us (“Services”). Your order, the product description shown at checkout, our Privacy Policy, Acceptable Use Policy and any service-specific terms together form the agreement between you and WebFlag (“Agreement”).

By placing an order, creating an account or using a Service, you confirm that you accept the Agreement and are at least 18 years old. If you act for a business or organisation, you confirm you have authority to bind it.

If a product-specific term conflicts with these general Terms, the product-specific term takes priority for that Service.

2. Orders, accounts and information

• An order is an offer to buy Services. The Agreement begins when we accept the order or activate the Service, whichever happens first.
• We may reject, review or cancel an order where information is incomplete, payment fails, fraud or abuse is suspected, or fulfilling it would breach law or supplier rules.
• You must provide accurate account, billing and domain-registration information and keep it current.
• You are responsible for activity carried out through your account and for keeping Portal credentials secure.
• You must notify us promptly if you suspect unauthorised access or a security incident affecting your account.

3. Providing the Services

We will provide the Services with reasonable care and skill and substantially as described at the point of order. We may use third-party infrastructure, software, registries and suppliers to deliver them.

We may make reasonable technical, security or operational changes where these do not materially reduce the core Service. Where a material adverse change is unavoidable, we will give reasonable notice where practicable and explain any options available.

Service availability may be affected by planned maintenance, emergency maintenance, upstream providers, internet routing, customer configuration, cyberattacks or events outside our reasonable control. Unless a separate written service-level agreement applies, uptime figures on our website are targets rather than guarantees.

3.1 Website migration

Where migration is included, it covers the reasonable transfer of a compatible website and associated data within the scope stated at order. You must provide working access and cooperate with us. We cannot guarantee that every third-party theme, plugin, application, mailbox or custom configuration will transfer unchanged. We will tell you before carrying out chargeable or out-of-scope work.

3.2 Support

Support covers WebFlag Services and reasonable assistance with their use. It does not include website development, debugging third-party code, SEO, content creation or administration of systems not supplied by us unless separately agreed.

4. Prices, payment and automatic renewal

• Prices and billing periods are shown at checkout. VAT will be added where applicable.
• You authorise us and our payment provider to take payment using your selected method for initial and recurring charges.
• Services renew automatically for the same billing period unless you cancel before the renewal date.
• We may change renewal prices by giving reasonable advance notice. If you do not accept a change, you may cancel before the new price takes effect.
• You are responsible for keeping a valid payment method on file and paying invoices by the due date.
• If payment is overdue, we may restrict or suspend Services after reasonable reminders, except where immediate action is necessary.
• Reasonable recovery or restoration charges may apply where stated before work is carried out.

5. Cancellation and refunds

5.1 Cancelling a Service

You can request cancellation through the Portal. Unless otherwise stated, cancellation can take effect immediately or at the end of the current paid term. Amounts already paid are not refundable merely because a business customer stops using a Service, except where these Terms, a stated guarantee or the law require otherwise.

5.2 Money-back guarantee

New shared-hosting customers may request a refund within 30 days of the initial purchase, provided the account has not breached these Terms. The guarantee applies only to the initial hosting fee and excludes domain registrations, domain renewals or transfers, licences, third-party products, dedicated resources, setup work, migration work outside the included scope and other non-recoverable supplier costs.

5.3 Consumer cancellation rights

If you are a UK consumer buying at a distance, you may have a statutory 14-day cancellation right. By asking us to activate or begin a Service during that period, you expressly request early performance. If you then cancel, we may charge a proportionate amount for Services supplied up to cancellation. Your cancellation right may be lost once a digital service has been fully supplied where the law permits and you gave the required acknowledgement.

5.4 Refund method

Approved refunds are normally returned to the original payment method. We may deduct sums properly due, including usage or non-refundable third-party costs, where lawful.

6. Domain names

• Domain registration is subject to availability and is not complete until confirmed by the relevant registry.
• You agree to the rules and terms of the relevant registry, registrar and ICANN where applicable. For .uk domains, Nominet's terms and rules form part of your registration agreement.
• You must provide accurate registrant information and respond to validation requests.
• Domain registrations, renewals and transfers are generally non-refundable once submitted because third-party registry fees are incurred immediately.
• You are responsible for ensuring domains renew on time. We may offer automatic renewal, but cannot guarantee recovery after expiry.
• Expired domains may enter grace, redemption or deletion stages and may attract third-party recovery fees or become available to others.
• We do not guarantee that a domain does not infringe another person's rights. You are responsible for checking and for resolving disputes.
• We may suspend, transfer, lock or cancel a domain where required by a registry, court, law-enforcement body, dispute process or applicable policy.

7. Acceptable use

You must use the Services lawfully and responsibly. You must not use, allow or assist the Services to:

• host, transmit or promote unlawful, fraudulent, defamatory or rights-infringing material;
• distribute malware, ransomware, spyware, phishing pages or malicious code;
• send unsolicited bulk messages, operate purchased mailing lists or facilitate spam;
• attack, scan, disrupt or gain unauthorised access to systems, accounts or networks;
• host child sexual abuse material, terrorist content prohibited by law or content that unlawfully exploits or endangers people;
• operate an open proxy, open relay, botnet, crypto-mining workload or similarly abusive resource use without written permission;
• impersonate others, conceal origin information or mislead recipients;
• consume excessive resources in a way that materially harms other customers or infrastructure; or
• breach any applicable law, regulation, court order, registry rule or third-party right.

You must maintain any legally required privacy notices, consent mechanisms, licences and security controls for your own website, applications, mailing lists and users.

7.1 Abuse reports

We may investigate credible reports and ask you to remedy an issue within a reasonable time. Serious or urgent harm may require immediate restriction without advance notice. Abuse reports can be sent to abuse@webflag.uk.

8. Security, software and backups

• You are responsible for securing your applications, administrator accounts, devices, plugins, themes, scripts and content.
• You must install updates promptly and use supported software.
• You must use strong passwords and multi-factor authentication where available.
• Unless you buy a fully managed service stating otherwise, you remain responsible for your website code, configuration and data.

Where a plan includes backups, they are a disaster-recovery aid, not a replacement for your own independent backups. Backup frequency, retention and restoration limits are as described for the plan. We do not guarantee that every backup will be complete or recoverable. You should keep current off-site copies of important data.

You grant us permission to access, copy, scan, quarantine or remove files where reasonably necessary to provide support, migrate data, maintain security, respond to abuse or comply with law.

9. Suspension and termination

We may suspend, restrict or terminate a Service where:

• payment is overdue;
• you materially or repeatedly breach the Agreement;
• the Service creates a security, legal, reputational or operational risk;
• we are required by law, a court, registry or upstream supplier;
• you fail to cooperate with a reasonable abuse, verification or security request; or
• continued supply is no longer technically or commercially possible.

Where reasonable and safe, we will give notice and an opportunity to fix the issue. We may act immediately for serious abuse, active attacks, fraud, illegal material or urgent risk.

On termination, your right to use the Service ends. You are responsible for exporting data before termination. We may delete data after the applicable retention or grace period and cannot guarantee recovery.

10. Liability

Nothing in the Agreement excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot legally be excluded.

Subject to that:

• we are not responsible for losses caused by your content, configuration, software, credentials, failure to maintain backups, third-party services or events outside our reasonable control;
• for business customers, we are not liable for loss of profit, revenue, business, anticipated savings, goodwill, opportunity or indirect or consequential loss;
• for consumers, we are responsible for foreseeable loss caused by our breach or failure to use reasonable care and skill, but not business losses arising from consumer use; and
• our total liability arising from a Service in any 12-month period will not exceed the greater of £100 or the fees paid for that affected Service during that period, except where such a cap would be unlawful.

You are responsible for claims, losses and reasonable costs arising from your content, your users, your breach of the Agreement or your infringement of another person's rights, to the extent permitted by law.

11. Consumer rights

If you are a consumer, nothing in these Terms affects mandatory rights under consumer law. Services must be provided with reasonable care and skill, and digital content must meet applicable statutory standards. Any term that would be unfair or unenforceable against a consumer will not apply to that extent.

12. General legal terms

12.1 Privacy

Our Privacy Policy explains how we use personal information. Where we process personal information in customer-hosted content on your behalf, our data-processing terms will apply.

12.2 Intellectual property

You retain rights in content you upload. You grant us a limited licence to host, copy, transmit, back up and otherwise process that content only as needed to provide and secure the Services. WebFlag and its licensors retain rights in our website, software, branding and materials.

12.3 Notices

We may send contractual and service notices to the email address on your account or through the Portal. You must keep your details current.

12.4 Assignment and subcontracting

You may not transfer the Agreement without our written consent. We may subcontract performance and may transfer the Agreement as part of a reorganisation, financing or sale, provided this does not reduce your mandatory rights.

12.5 Force majeure

Neither party is responsible for delay or failure caused by events beyond reasonable control, though payment obligations already due are unaffected.

12.6 Severability and waiver

If part of the Agreement is unenforceable, the rest continues. A delay in enforcing a right does not waive it.

12.7 Changes

We may update these Terms for legal, regulatory, security, supplier or product reasons. We will give reasonable notice of material changes. Continued use after the effective date means the revised Terms apply, unless law requires another form of acceptance.

12.8 Governing law and disputes

The Agreement is governed by Scots law and the Scottish courts have jurisdiction. If you are a consumer living elsewhere in the UK, you may also have rights to bring proceedings in your home jurisdiction. Please contact us first so we can try to resolve any dispute informally.

13. Contact us

WebFlag
General enquiries: hello@webflag.uk
Sales: sales@webflag.uk
Billing: billing@webflag.uk
Support: through portal.webflag.uk
Abuse: abuse@webflag.uk
Post: Registered office details will be published before live orders open.