Tell us what happened, what outcome you want and any account or ticket references. We will acknowledge, investigate and respond in plain English.
1. Raise your complaint
Existing customers should open a ticket through the Portal and mark it as a complaint. You may also email support@webflag.uk with the subject “Formal complaint”. Include your name, account email, relevant dates and the outcome you are seeking.
2. Internal review
We aim to acknowledge complaints within two working days. A person not directly responsible for the original issue will review the available information where practicable. We may ask for more detail.
3. Final response
We aim to provide a substantive response within 15 working days. Complex matters may take longer; if so, we will explain why and provide an update.
4. Data-protection complaints
Send privacy complaints to privacy@webflag.uk. We will handle them under our privacy complaints process and applicable UK data-protection law. You may also complain to the Information Commissioner's Office.
5. Domain complaints
Domain registrations are also subject to the relevant registry's rules. For .uk domains, Nominet provides complaint and dispute processes where applicable.